Got questions? We’ve got answers
What's the shipping cost?
Free shipping on U.S. orders of $50 or more. Shipping for smaller orders and eligible international destinations is calculated at checkout.
When will I receive my products?
Order fulfillment usually takes 2–5 business days before shipping. Regular U.S. transit is estimated at 1–4 business days after dispatch. These are estimates; see our shipping policy for destination details.
What's your return policy?
You can request a return within 30 days of receiving your order. Contact support@axalem.com and see our refund policy for details. Contact us promptly if an item arrives damaged, defective or incorrect.
Where are the products manufactured?
Manufacturing information is provided on the product label. Contact support@axalem.com if you need product-specific details before ordering.
Can I track my order?
When your order ships, you will receive tracking information so you can follow its delivery.
30-day returns
Request a return within 30 days of receiving your order. See our refund policy for details.
