Frequently Asked Questions
Products & Formats
What are Volt and Null?
Volt and Null are Axalem product collections. Products are sold in oral-strip, capsule and powder formats. Review the ingredients, directions and warnings for each product before ordering.
How do I compare strips, capsules and powders?
Choose a format you can use according to its label. The format alone does not establish how quickly a product works or how it will affect you. Product pages list ingredients, directions and warnings.
How do I use an oral strip?
Follow the directions on the specific product label. Our strip products have product-specific instructions; do not substitute instructions from a different product or format.
Where can I find a product's melatonin amount?
Check the current Supplement Facts panel and serving size on the product label. Formulas differ. Contact support@axalem.com if you need the label before ordering.
How can I check caffeine content?
Review the ingredient list, Supplement Facts and serving size for the exact product. Caffeine content varies by formula. Follow its directions and warnings.
Where can I see the full formula?
Review the product's ingredient list and Supplement Facts, including any proprietary blend. Contact support@axalem.com for product-specific label information.
Ingredients & Labels
Are all products formulated the same way?
No. Ingredients, capsule materials, flavors and other ingredients vary by product. Check each label rather than assuming a store-wide dietary or allergen claim applies to every formula.
What if I am sensitive to an ingredient?
Review the complete ingredients and warnings before purchase. Discuss the exact label with a healthcare professional if you have a medical condition, take medication, are pregnant or nursing, or have questions about suitability.
Which products contain botanicals?
Botanical ingredients are listed on individual product pages and labels. The formulas differ; review the full ingredient list for the exact product you are considering.
How do I read the serving amount?
Supplement Facts amounts are stated for the labeled serving size. A serving may include more than one capsule or unit. Read the serving size and directions together.
Sleep Product Information
How should I evaluate a sleep product?
Review the exact ingredients, serving size, directions and warnings on its label. If you have ongoing sleep difficulties or questions about using a product, consult a healthcare professional.
How do Null Drift, Null Settle and Null Unwind differ?
Null Drift is an oral-strip product. Null Settle and Null Unwind are capsule products with different formulas. Compare their individual labels; a collection name does not make the formulas interchangeable.
Can I combine sleep products or change their directions?
Follow each product's label. Discuss the exact formulas with a healthcare professional before combining products or changing their directions. A bundle or collection listing is not an instruction to use its contents together.
Volt Product Information
How do Volt Prime, Volt Focus Hydration and Volt Energy differ?
Volt Prime is a capsule product, Volt Focus Hydration is a powder, and Volt Energy is an oral strip. Their formulas differ. Compare the ingredients, serving sizes, directions and warnings on their individual labels.
Where are the directions for a Volt product?
Directions are available on the product page and package label. Follow the directions for the exact product you purchased.
Do you guarantee a specific onset or duration?
No. We do not promise a universal onset time, duration or outcome. Review product information and its label before use.
Subscriptions
Which products offer subscriptions?
Eligible products display a Subscribe & Save option with monthly delivery and 10% savings. Check the product page for availability and the price. Shipping follows the store's normal shipping policy.
Can I pause, skip or cancel?
You can manage an eligible subscription through its management link. Contact support@axalem.com if you need help pausing, skipping or canceling.
Orders & Shipping
What are the shipping costs and delivery estimates?
Free U.S. shipping applies to eligible orders of $50 or more. Other shipping is calculated at checkout. Fulfillment usually takes 2–5 business days before dispatch; regular U.S. transit is estimated at 1–4 business days. See our shipping policy for destination details. Estimates are not delivery guarantees.
What is your return policy?
You can request a return within 30 days of receiving your order. Contact support@axalem.com and review our refund policy for details. Contact us promptly if an item arrives damaged, defective or incorrect.